User Experience Researcher • JPMorgan Chase
Sep 2020 – Present • Columbus, OH
Plan and conduct qualitative and quantitative research studies to identify business needs and improve complex employee user experiences. Define tactics and strategies to adapt to frequently-changing scope and timeframes on multiple projects in tandem. Provide expertise on Agile methodologies and how best to integrate UX research practices into a cross-functional team.
Editor and Contributor • Harmonics Way
May 2020 – Sep 2020 • Columbus, OH
Edited, proofread, and contributed to Harmonics Way book and articles, building up a backlog in preparation for launch of both the book and the company. Harmonics Way is a set of Human Factors principles with applicability for tools, work, and life.
User Experience Consultant • JPMorgan Chase
Sep 2019 – May 2020 • Columbus, OH
Planned and conducted qualitative user experience research related to rollouts of employee-facing technologies. Collaborated with globally distributed teammates to devise research plans, refine protocols and methodologies, and efficiently visualize data. Presented research findings to stakeholders across change management, employee experience, product support, and product delivery organizations.
User Experience Consultant • AEP
May 2017 – Aug 2019 • Columbus, OH
Strategized and led UX research activities for an overhaul of the employee learning and development experience within AEP Transmission. Included conducting generative stakeholder analyses via interviews and surveys, evaluating the usability of learning management systems, and spearheading curriculum development process improvements through the integration of Agile methodologies, usability best practices, and UX research activities. Synthesized and internally presented change management principles based on primary research.
Human Factors Associate • Pomiet, LLC
Oct 2013 – Feb 2017 • Miamisburg, OH
Conducted field and lab interviews, contextual inquiries, prototype tests (both virtual and paper), usability tests, information architecture tests, and heuristic evaluations to support the development of innovative healthcare IT products for underserved populations and their providers. Generated design suggestions from research findings and collaborated with developers and visual designers to iterate in an Agile environment. Compiled research- based design suggestions into a pattern language and design library. Developed a system for managing a project taxonomy in collaboration with key stakeholders. Built and internally presented a set of accessibility guidelines based on literature review.
Intentional and Responsible: Incorporating Social Values into a Design Process
Accepted into IEEE Ethics Symposium, Vancouver BC; 2016. (Did not attend.)
Midwest UX, Cincinnati OH; 2017. [Video]
Testing a New Process Model
UXDayton, OH; 2016.
Righteous Tech: Designing Responsibly for People and Society
Motorluxodonta: Reflections on Midwest UX 2015
IxDA, Cincinnati OH; 2015. [Video]
Embrace Your Complexity–and No One Else’s
Dayton Clean Coders, OH; 2014.
The Ohio State University: Certified DACUM Facilitator • 2018
University of Amsterdam Certificate: Qualitative Research Methods • 2018
UC San Diego Certificate: Interaction Design • 2017
Wright State University BFA: Motion Picture Production • 2009
Research and Data Management:
- Optimal Suite
- R Studio
Wireframing and Prototyping:
- After Effects