Not only did Alli Conti get scammed on Airbnb, she uncovered a big ring of scams that exploit baked-in security weaknesses of the site, its rules, and the expectations of its users. But…
Even after a month of digging through public records, scouring the internet for clues, repeatedly calling Airbnb and confronting the [scammer] who called himself Patrick, I can’t say I’ll be leaving the platform, either. Dealing with Airbnb’s easily exploitable and occasionally crazy-making system is still just a bit cheaper than renting a hotel.
Conti’s message to Airbnb is effectively “Don’t worry about fixing these problems, I’ll keep using your site anyway so long as an Airbnb is marginally cheaper than alternatives.” Not counting all the indirect costs, of course.
I suspect there’s something else going on under the surface: a reluctance to go back to reserving rooms in hotels, simply because it is the “old way”. It doesn’t feel as hip or fresh or exciting — or dare I say fashionable? — to book a room in a hotel, and it doesn’t fit the narrative people have told themselves about what travel is supposed to look like in 2019. But that is a narrative, and not only is it an arbitrary one, it’s harmful in the case of people who are unwilling to change their consumer behavior in response to serious problems.